Returns

 
Beer Fans, is the first craft beer, merchandise and apparel marketplace.
 
 
WE PROUDLY OFFER 60 DAYS RETURNS!

 

First and foremost:

Whether it doesn’t fit, you’ve changed your mind, or for any other reason, we’re happy to receive the item back in 'as new' condition within 60 days of purchase and provide a credit or refund.

 

Exchange Policy

We do not offer item-for-item exchanges.

To exchange an item, simply send your item back and once the return has been processed you will be forwarded the value in the form of a Gift Certificate that you will be able to apply to order the new/replacement item.

Customers are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.

Please complete the return/ exchange form and include it with your returning item. Return/ Exchange Form

 

Return Policy - We will refund or credit items that are -

  • 'As new’ in appearance - no signs of wear, use, installation or damage
  • In original packaging, which is in perfect condition (including all tags still attached)
  • Being returned within 60 days from date of purchase

Customers are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.

Please complete the return/ exchange form and include it with your returning item. Return/ Exchange Form

 

We'll process your return as a gift certificate or refund

We’ll assess your item and process a gift certificate or a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel

You'll receive an email notifying you once it has been processed.

We’ll refund the price you paid for that particular item, but note that we don’t refund any shipping costs originally charged and we deduct any promotional savings (e.g. if you purchased 2 items as part of a "buy 2 items, get 10% off", and return one of them, we will refund the difference as though you just purchased the 1 item).

Contact

If all else fails feel free to reach out and contact Beer Fans, info@beerfans.com.au